Shipping Information

Processing Time:
Orders are processed within 2-3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Domestic Shipping Rates and Estimates:
We offer flat rate shipping within the United States. Shipping charges are calculated and displayed at checkout.

• Flat Rate Standard Shipping: $10.00

• RUSH Expedited Shipping: $18.00

• FREE Shipping Over $125.00
  
  

In-Store Pickup:

We are pleased to offer complimentary in-store pickup at:

1675 Cumberland Pkwy, Suite 404
Smyrna, GA 30080

Pickup is available during store hours:
Monday–Saturday: 11 AM – 6 PM
Sunday: 12 PM – 5 PM

Most orders are ready within 2–4 hours during business hours. Orders placed after hours will be ready the next business day.

You will receive an email (and/or text) when your order is ready.

Pickup Instructions:

• Orders will be available for pickup at the front counter

• Please have your order confirmation (email or name) ready

• If someone else is picking up your order, please note their name at checkout or notify us in advance

Pickup orders will be held for 7 days. After that time, items may be returned to inventory and a store credit will be issued.

If your order is urgent or needs special instructions, please contact us. Our contact information is listed hello@kimberlyjanemarket.com.

Order Status and Tracking:
Once your order has shipped, you will receive a tracking number via email. Please allow up to 3 business days for tracking updates to appear. 

Shipping Delays:
Shipping times may be impacted by weather, carrier delays, or high-volume periods. Once your order has left our store, it is in the hands of the carrier. We are not responsible for carrier delays once an order has shipped. 

Kimberly Jane is not responsible for lost or stolen packages once marked as delivered.

Change to Policies:
We may change any of the above policies or practices at any time. Changes will be effective immediately upon posting to this page.

Questions?
For any shipping-related questions, please contact us at: hello@kimberlyjanemarket.com 

Return Policy

We thoughtfully curate every item at Kimberly Jane and hope you love your purchase. If you’re not completely satisfied, we’re here to help.

Returns:
We accept returns on eligible items within 14 days of the delivery date. Items must be in original condition—unworn, unwashed, free of fragrance, and with all original tags attached. We reserve the right to refuse returns that do not meet these conditions. 

Returns must be approved prior to being sent back to us. 

Non-Returnable Items:
The following items are final sale and cannot be returned:

• Sale items

• Custom or personalized items

• Earrings

• Opened candles

• Seasonal or holiday items

How to Start a Return:
To initiate a return, please email hello@kimberlyjanemarket.com with your order number and reason for return. Our team will review your request and provide return instructions. 

Return Shipping:
Customers are responsible for return shipping costs unless the item arrived damaged or incorrect. Original shipping charges are non-refundable.

We recommend using a trackable shipping method.

Refunds:
Once we receive your return, we’ll inspect the item and notify you. If approved, refunds will be issued to your original payment method within 3–5 business days. 

Exchanges:
We currently do not offer direct exchanges. If you need a different size or item, please return the original and place a new order.

Damaged or Incorrect Items:
If your order arrives damaged or you received the wrong item, please contact us within 3 days so we can make it right.

Need Help?
We’re here for you. Please contact us at: hello@kimberlyjanemarket.com